Wednesday, 7 August 2019

I subscribed to Videopass but it’s not allowing me to watch. (Isn’t recognizing my purchase)

I signed up for videopasspass through MotoGP.com but every time I try to watch a video it says I have to subscribe.

The money was deducted from my account right when I signed up so I know it’s paid for but I cannot find a way to watch these videos.

When I go to the subscriptions page there’s a link that says if you’re already a subscriber to click “watch now” but when I click that it takes me back to videos and the cycle continues.

Is there some kind of delay from the time I pay until it’s activated?

When I go to my profile it says I do not have an active videopass subscription and tries to get me to buy it once again. I don’t see a way to link it either... only a link to subscribe again.

I’m in the US if that matters. The iPhone app does the same thing.

I have clicked the link in my email to activate my MotoGP.com account by the way.

I signed up for videopasspass through MotoGP.com but every time I try to watch a video it says I have to subscribe.The money was deducted from my account right when I signed up so I know it’s paid for but I cannot find a way to watch these videos.When I go to the subscriptions page there’s a link that says if you’re already a subscriber to click “watch now” but when I click that it takes me back to videos and the cycle continues.Is there some kind of delay from the time I pay until it’s activated?When I go to my profile it says I do not have an active videopass subscription and tries to get me to buy it once again. I don’t see a way to link it either... only a link to subscribe again.I’m in the US if that matters. The iPhone app does the same thing.I have clicked the link in my email to activate my MotoGP.com account by the way. http://ifttt.com/images/no_image_card.png

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